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The Five Most Interesting Questions Ask the Expert Has Answered
#5: Is the Balanced Scorecard a strategic management system or a measurement system?
#4: Are there any books on “war games” that discuss how to test different IT activities such as rollouts, new structures, or projects?
#3: How does one go about implementing a shared services model?
#2: Is there an organization that a service desk could contact to recruit wounded or disabled veterans?
#1: Where can I get Kidnap & Recovery insurance and services for employees that are posted overseas?
Meet Our Expert
Roy Atkinson is Senior Writer/Analyst at HDI. He is "Ask the Expert,"
the chief writer for white papers, Focus Books, SupportWorld articles, and a key in-house
subject matter expert, holding both ITIL and HDI certifications.
He was one of the judges for the 2010 Team Excellence Awards. He was also co-author of
the HDI Social Media White Paper in 2009.